All Firestone passenger, Ecopia passenger, and Destination 4×4 tyres are protected by the Firestone Free Tyre Damage Guarantee (TDG). Tyres affected by road damage such as cuts bruises, impacts or irreparable punctures caused by bad road conditions, potholes, rocks, curbs or broken glass. Whatever the damage, whatever the reason, we’ll replace a damaged Firestone branded passenger or Destination 4×4 tyre.
You only pay for the tread you’ve used and unlike insurance, you don’t need to pay fees. This means that you can travel our pothole-riddled roads with confidence and peace of mind on your Firestone tyres.
Tyres submitted for a claim are evaluated to establish the amount that will need to be paid for the replacement tyre.
The procedure is as follows:
The tyre’s remaining tread life (usable tread) is established using a tread depth gauge. The average remaining depth of the tread is then divided into the tyre’s tread depth when new. The result of this calculation gives us a ratio.
Example 1, A Firestone branded passenger tyre has an original tread depth of 8 mm. If there is a 2mm tread remaining on the submitted tyre, the tyre has 2/8 = 25% of its usable tread left. You will then receive a 25% credit on the price of a replacement tyre.
Example 2 – In the event that 6mm of tread is calculated as still left on the tyre, the tyre has 6/8 = 75% of its tread left, resulting in a contribution of 75% of the price of a replacement tyre.
A new tyre will be supplied, with the charge to you being the new tyre price less the contribution, based on the remaining tread as detailed above.
The Firestone Tyre Damage Guarantee registration and claims process is now fully electronic, improving the data capturing process and making it quicker, easier and more efficient.
- Once a customer has purchased their Firestone branded passenger tyre/s, they need to register themselves on our Firestone Tyre Damage Guarantee database by filling in an electronic form. To access the online registration form, the customer must enter the Firestone mobi site address (www.bridgestonesa.mobi) into their mobile phone internet browser. Alternatively, the salesman can log onto the Firestone mobisite on the store’s computer on the customer’s behalf.
- Once the online form is opened, the customer or the dealer completes all the required information. It is important that the form is completed in-store, not only so that the salesman is available to assist, but also because the salesman is required for some of the data (such as the invoice number).
- Once the form has been completed, it is submitted and uploaded to the database in real-time.
- As soon as the customer’s details are uploaded to the database, the customer will receive an electronic confirmation by SMS or email.
When a customer has damaged their Firestone branded passenger tyre, the customer can go to any Bridgestone authorised dealer to make the claim. The salesman then needs to go to the Firestone Tyre Damage Guarantee Portal and find the customer on the database by entering the customer’s unique number, ID number, or surname. Once the customer’s online form is found, the claim can be processed.
In the event of tyre road damage, customers should go to their nearest Bridgestone or Firestone authorised dealer. However, if the damage occurs whilst away, any Bridgestone or Firestone authorised dealer (within the South African border) will immediately handle any valid claim under the customer’s guarantee.
The guarantee is void if the tyres have not been adequately maintained. Proper care is necessary to obtain maximum wear from a tyre and to ensure driver safety on the road. The checks are not onerous. Customers should do the following:
- Check to see that your tyre and wheel assemblies are in balance
- Ensure that your wheels are properly aligned
- Ensure your tyres are operated at correct inflation pressures
Important: This guarantee is only valid if the tyre has not been transferred to any vehicle other than the one on which it was originally installed.
Frequently asked questions
- 1. How long is the Tyre Damage Guarantee valid for?
It is valid for the life of the tyre registered on the Tyre Damage Guarantee database.
- 2. When taking the average tread depth and any part of the tyre tread is below 1mm, will an adjustment still be granted?
No. The dealer must measure the average tread depth for adjustment purposes, and if any part of the tyre is below 1mm, the tyre will be considered as worn out and no adjustment will be granted.
- 3. Can an invoice be used in the case where no card is available?
No, an adjustment will only be considered on presentation of a valid TDG card. In a case where the dealer did not issue a card or the card is lost, the customer must take it up with the dealer where the tyre was purchased. Bridgestone South Africa may, at its discretion, choose to assist a customer in this situation.
- 4. Will Bridgestone South Africa honour a TDG adjustment on a tyre that has been repaired during its guaranteed period?
Yes, Bridgestone South Africa will honour the TDG adjustment if the tyre has previously been repaired during its guaranteed period.